Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we can’t offer you a full refund or exchange.

Since we sell eBooks on academixstore, they are considered digital products. Once an eBook is downloaded or accessed, it becomes non-returnable and non-refundable, unless there is a technical issue that prevents you from accessing the product.

Additional Non-Returnable Items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your refund request (where applicable), we require a receipt or proof of purchase.

Refunds (if applicable)

If you experience issues with accessing your purchased eBook due to a technical problem, we will work to resolve the issue. If the issue persists and cannot be resolved, a refund may be considered. Once your request is reviewed, we will notify you via email of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 5-7 working days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, as it may take some time before your refund is officially posted.

Next, contact your bank, as there is often some processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, please contact us at support@academixstore.com.

Sale Items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges (if applicable)

We only replace eBooks if there is a technical issue preventing you from accessing the file. If you need assistance, send us an email at support@academixstore.com.

Shipping Returns

As we sell digital products (eBooks), no physical shipping is required. Upon completing your purchase, you will receive immediate access to your eBook download. If you have trouble accessing your eBook, please contact us at support@academixstore.com for assistance.

Since eBooks are digital products, they are non-returnable and non-refundable once downloaded, unless there is a technical issue preventing access.

Need Help?

Contact us at support@academixstore.com for any questions related to refunds and returns.